Common purchase queries answered
Orders and Shipping
How long does it take for me to receive my order?
We ship Express courier every business day from HK. It may take from 1-3 business days to receive your order.
How do I create an account?
You account will be created automatically after your initial order.
How do I change my shipping address?
Best to send us an email or contact TOLL. They do allow change of the address
How do I track the status of my order?
You receive a tracking number once your order is shipped. SMS and email will be provided.
Will you keep my credit card information on file?
No. It is your information and we don’t need that. We never store it. It is used once when transaction is processed.
Do you charge sales tax?
The price you pay includes everything.
Do you ship to my country?
At the moment we ship only to Australia, United Kingdom, USA, Canada and New Zealand
Will my items come in one package?
Short answer is yes, however there could be some logistical arrangements that may lead to the order being sent in multiple packages.
Still need help?